Returns & Refunds
Last updated: October 2026
Every Bluewater Co. piece is handcrafted, curated or custom designed using high-value materials, including rare and one-of-a-kind stones. Because of this, we keep a clear policy that protects both our customers and our small business. By making a purchase, you agree to the terms below.
1. All Sales Final
All sales are final unless stated otherwise. Because our pieces are handmade, one-of-a-kind or made to order, we do not accept returns or offer refunds for:
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A change of mind
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Buyer's remorse
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Incorrect assumptions made before purchase
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Minor natural inclusions in stones, which are common in opals and other natural gems
2. Custom Orders
Custom pieces are non-refundable and cannot be cancelled once production begins. This is because the payment you make goes directly into:
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Design time
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Sourcing of materials, especially rare stones such as opals
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Labor and craftsmanship
We work closely with you throughout the process to make sure you love the result. Once a custom piece is in progress, however, those funds are committed and cannot be reversed.
3. Defects & Repairs
If your piece arrives with a genuine defect or craftsmanship issue, please:
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Contact us within 48 hours of delivery
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Send clear photos or video showing the problem
If your claim is approved, we will offer a repair or another resolution at our discretion. This policy does not cover wear and tear, improper handling or accidental damage after delivery.
4. Natural Stones & Materials
Many of our pieces include natural stones, especially opals, which vary in durability and need proper care. We make sure every stone is securely set, but we are not responsible for damage caused by impact, improper wear or misuse.
5. Sizing & Fit
Please confirm your size before you buy and review all measurements listed on the product page. We are not responsible for an incorrect size selection. If you're unsure, message us before ordering and we'll gladly help.
6. Shipping & Delivery
Once your order has shipped, we are not responsible for postal delays, or for packages that the carrier has marked as delivered and that are later lost or stolen. If a problem happens, we will help you file a claim with the carrier, but we can't guarantee a replacement or refund. Details are on our Shipping Policy page.
7. Payment Disputes & Chargebacks
If you have a concern about your order, please contact us first so we can resolve it directly. Filing a chargeback or payment dispute without contacting us first is a breach of this policy. We keep complete records of every order, including order details, photos or video of the process, shipping confirmation and our communications, and we will submit them as evidence in any dispute.
If a chargeback is filed:
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Any current or future orders may be cancelled
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We may decline future purchases, including access to rare or exclusive pieces
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If the item is not returned in its original condition, we may take further action where the law allows
8. Returns After a Chargeback
If a customer files a chargeback and later offers to return the item:
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The return must be approved by us in writing
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The item must be returned in its original condition
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A refund, if any, will only be considered once the chargeback is fully resolved and the funds have been returned to us
Returns that do not follow this process may be declined.
9. Contact Us
If you have a question about this policy or your order, please get in touch: