Shipping Policy

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​Last updated: October 2026

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Every Bluewater Co. piece is handmade, carefully curated or custom designed, so processing and shipping times depend on the type of order. By placing an order, you agree to the shipping terms below.

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1. Ready-Made Pieces

In-stock pieces are usually processed and shipped within 1-7 business days. In some cases this can take up to 2 weeks, for example if your order includes a special request, a size adjustment after purchase, or we are experiencing high order volume.

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2. Custom Orders

Custom pieces take longer because they involve design work, sourcing materials (including rare stones) and handcrafted production. Our typical timelines are:

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• Minimum: 2 weeks

• Average: 3-8 weeks

• Maximum: up to 12 weeks, or longer in rare cases

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Timing depends on the complexity of the design, the availability of materials, the rarity of the stones (such as opals or specialty gems) and our current order volume. Production begins once your design and terms are agreed and payment is received. We always aim to finish your piece as quickly as we can while keeping the quality of the craftsmanship high.

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3. Delivery Time

Once your order has shipped, domestic delivery usually takes 3-7 business days, depending on the carrier and your location. Delivery time is separate from processing and production time.

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4. Tracking

When your order ships, you'll receive a confirmation email with tracking information, where the carrier provides it. Please keep an eye on the tracking updates once you have them.

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5. Delays Outside Our Control

We do our best to meet every timeline, but delays can happen because of carrier delays, weather, supply or material shortages, or high seasonal demand. Once a package has been handed to the carrier, we can't be responsible for delays on their side.

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6. Shipping Address

Please check that the shipping address you enter at checkout is complete and correct. We are not responsible for packages delivered to an incorrect address provided by the customer, or for delays or losses that result. If a package is returned because of an incorrect address, additional shipping fees may apply to send it again.

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7. Lost or Stolen Packages

Once the carrier marks a package as delivered, Bluewater Co. is not responsible for it being lost or stolen. If this happens, we suggest that you:

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• Check with neighbors or other members of your household

• Contact your local postal carrier

• File a claim directly with the shipping provider

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We're happy to help where we can, but we can't guarantee a replacement or refund for a package marked as delivered.

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8. Contact Us

If you have a question about your order or its timeline, please get in touch:
Bluewater Co.
Email: info.bluewaterco.shop@gmail.com
Response time: 24-48 hours