Terms & Conditions

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Last updated: October 2026

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Welcome to Bluewater Co. By using our website or buying from us, you agree to these Terms & Conditions. Please read them before placing an order. If you do not agree with them, please do not use our website or services.

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1. Our Pieces

Everything we sell is handmade, curated or custom designed. Because of this, small variations in design, materials and finish are normal and expected. Many of our pieces are one-of-a-kind or made to order.

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2. Materials

Our jewelry is made with sterling silver, fine silver and solid gold. We do not use plated, filled, vermeil or electroplated metals. Gemstones include Australian opals, turquoise, diamonds and other natural stones. Natural stones are unique, so color, pattern and inclusions vary from one stone to the next. This is part of their beauty and is not a defect.

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3. Custom Orders

By ordering a custom piece, you understand that:

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• The finished piece may differ slightly from the design because it is handcrafted

• You are responsible for approving the design direction during the process

• Terms are agreed before checkout, and production begins once payment is received

• Once production begins, a custom order cannot be cancelled or refunded

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Our timelines are explained on our Shipping Policy page.

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4. Pricing & Payment

All prices are in USD unless stated otherwise. Payment must be made in full before production or shipping begins. We may change prices at any time, and we may cancel or refuse an order because of a pricing error or suspected fraud. If we cancel an order, you will receive a full refund.

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5. Shipping & Delivery

Processing times, delivery times and tracking are described in our Shipping Policy, which forms part of these terms. In short, you are responsible for giving us a correct shipping address. We are not responsible for delays caused by carriers, or for packages that the carrier has marked as delivered and that are later lost or stolen.

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6. Returns & Refunds

All sales are final unless stated otherwise. We do not offer returns or refunds for a change of mind, for custom or made-to-order pieces, or for natural variations in stones and materials.

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If your piece arrives with a genuine problem, such as a craftsmanship defect, please contact us within 48 hours of delivery with clear photos or video. If we approve the claim, we may repair or replace the piece at our discretion. Full details are on our Returns & Refunds page.

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7. Payment Disputes & Chargebacks

If you have a concern about an order, please contact us first so we can resolve it directly. We keep full records of every order, including order details, our communications, photos or video of the piece and its packaging, and shipping confirmation.

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If a chargeback or payment dispute is filed without first contacting us, we may cancel any current or future orders, decline future purchases, and submit our records to the payment provider to respond to the claim. Fraudulent disputes may lead to further action where the law allows.

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8. Intellectual Property

All designs, photographs, product descriptions and branding on this website belong to Bluewater Co. You may not copy, reproduce or resell our designs, or use our content without our written permission.

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9. Using the Website

You agree not to attempt fraudulent transactions, interfere with the security or operation of the website, or misuse the website in any way.

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10. Limitation of Liability

To the fullest extent allowed by law, Bluewater Co. is not liable for indirect or incidental damages, for delays beyond our control, for carrier issues once an order has shipped, or for misuse of or damage to a piece after delivery. Please care for your jewelry as described on the product page.

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11. Privacy

How we handle your personal information is explained in our Privacy Policy. We do not sell or rent customer information.

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12. Changes to These Terms

We may update these terms from time to time. The date at the top shows when they were last updated, and continuing to use our website after a change means you accept the updated terms.

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13. Contact Us

If you have any questions about these terms, please contact us:

Bluewater Co.

Email: info.bluewaterco.shop@gmail.com
Response time: 24-48 hours